Frequently Asked Questions

Yes. You will receive a 30-Day Money Back Guarantee receipt on email after you place your order. You can test the product as much as you wish with zero risk. If you decide it doesn't help you as you intended, we will refund your money back immediately, no questions asked! 

You will be emailed your receipt immediately after you placed your order. Once your order has been shipped, you will receive your tracking number. At each step along the way, you can use it to see where your parcel is located by going to our Track Order page.

Absolutely! If you find that the product is damaged, contact us immediately! We will do all we can to ensure your best shopping experience. You can simply contact us and we'll address any issues! 

Absolutely! We offer a full refund on your order if you don't like the product. Upon placing your order you will receive a 30 Day Warranty to test the product as much as you want! If you have any questions, please reach out to customer support at cs@woodlawnavenue.com.

We provide a tracking number via email and offer a 100% satisfaction guarantee if you are having a problem with your order. We currently only have warehouses located in the United States. 

Most times this is because our customers have accidentally entered their email information incorrectly. Throughout the process, we send several emails, including order confirmation, a fulfillment and shipping notice.

If you believe that you may have entered your email incorrectly, please reach out and we get that resolved. . 

Making YOU happy is our number one priority. If you do not receive your order within the estimated time frame, if your order is defective (dead-on-arrival) or materially different from what was presented on the product page, we will issue you a store credit or refund.

If you have any questions that are not on this FAQ page, please contact us on: Facebook, Instagram, at cs@woodlawnavenue.com or at 708-778-3410.